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Shiningspine stands behind the quality of our garden lighting and irrigation products. We want you to be completely satisfied with your purchase.
Products may be returned within 30 days of purchase, provided they meet the following conditions:
The following items are not eligible for return:
Installation and labor services are generally non-refundable once work has begun. However, if you are not satisfied with our installation services, please contact us immediately to discuss your concerns. We are committed to resolving any issues to your satisfaction.
To initiate a return:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days. Shipping costs are non-refundable unless the return is due to our error.
We currently do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order for the desired product.
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Photos of the damage may be required.
Products covered by manufacturer warranties should be handled according to the warranty terms. Please contact us for assistance with warranty claims, and we will help facilitate the process with the manufacturer.
For questions about returns, refunds, or exchanges, please contact us at:
Shiningspine
5353 Majestic Pkwy, Cleveland, OH 44146, United States
Phone: +14402326387
Email: info@shiningspine.world